Team & Customer Messaging
One conversation across every channel
Chat, SMS, email, and embedded widgets — unified in one inbox. Your team and your customers, connected.
Team Channels
Your team, always connected
Internal channels for ops, alerts, and collaboration. Reactions, threads, and file sharing — built for teams that move fast.
ChannelsThreadsReactionsFile sharingSearch
:// communicator / #general
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🔍 Search...
# general2m
📧 support@14m
📱 SMS · +1 5551h
👥 Novaridge3h
👤 Sarah Kim1d
# general
M
marcus.j
Batch run complete — 847 statements generated, 0 exceptions
👍 3🎉 2
E
elena.w
Nice, Q1 portfolio report is attached in the files tab
2 replies · View thread
S
sarah.k
Novaridge just confirmed autopay enrollment ✅
Type a message... Send ✈
Customer Threads
Every customer gets a direct line
Dedicated conversation threads per customer — your team sees full context, customers get fast responses.
Per-customer threadsFull historyTeam handoffContext sidebar
:// communicator / novaridge
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⍼ Search...
Internal 2
# generalJan 24
# ops-alerts
Customers 1
👥 Novaridge Partners19h
Directory 1
👤 Sarah Kim 14h
# general
M
marcus.j
Batch run complete — 847 statements generated
👍 2😊 2🤗 2
3 replies · View thread
E
elena.w
Nice, no exceptions this cycle 🎉
E
elena.w
Q1 portfolio report is in the files tab
❤️ 2😄 2
Type a message... Send ✈
SMS & Email
Reach customers where they are
Send SMS and email from the same inbox — with delivery tracking, templates, and compliance built in.
SMS sendingEmail deliveryDelivery trackingTemplatesTCPA compliant
:// communicator / channels
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All Channels
SMS
Email
📱SMS to +1 (555) 234-5678
Delivered📧Payment reminder — r.chen@nova.com
Opened📱SMS to +1 (555) 876-5432
Pending📧Statement — j.smith@summit.co
DeliveredEmbeddable Widget
Chat on any website
Drop a single script tag on your site and customers can message your team without leaving the page.
Script tag installCustom brandingReal-time chatMobile responsive
:// widget / preview
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Event Notifications
The right message at the right time
Trigger automated notifications when things happen — payments received, due dates approaching, tasks assigned.
Event triggersCustom templatesMulti-channelDelivery tracking
:// notifications / rules
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Active Notification Rules
Payment received
Email + SMS · Immediately
Payment due in 3 days
Email · 3 days before due date
Past due reminder
SMS · 1, 7, 14 days past due
Task assigned
Email · Immediately
Connect your team and customers on Razdaq
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